Privacy Policy

TMF by Silver Sure (Silver Sure Vending Solutions LLP) respects your privacy. This policy explains what data we collect, why, and how we protect it.

1. Information we collect
- Contact details you share (name, email, phone, shipping address) when you place an order, register, or fill a bulk-enquiry form.
- Payment details are processed directly by our PCI-DSS certified payment partner (Razorpay). We never store card numbers or CVVs.
- Basic analytics (pages visited, device type) to improve the store.

2. How we use it
- To fulfil your orders, arrange shipping via our logistics partners (Shiprocket / Shiprocket Cargo), and provide after-sales support.
- To send transactional emails (order confirmations, shipment tracking, password reset).
- To respond to bulk-quote enquiries.

3. Sharing
We share only what is strictly necessary: shipping details with our courier partners, and payment details with Razorpay. We never sell your data.

4. Retention
Order and invoicing data are retained as required by Indian tax law (typically 8 years). You can request deletion of any personal data not required for statutory compliance.

5. Your rights
You can access, correct, or delete your account data anytime by writing to sales@tmfsilversure.com.

6. Contact
Silver Sure Vending Solutions LLP · sales@tmfsilversure.com